Customer Success Manager

Istanbul, TR • Business / Customer Success • Full Time

At Pubinno, our mission is to build the Future of Draft Beer where every perfect pint is a step towards a Net Zero future. Awarded as the ‘World’s Best Beverage Technology Award’ by FoodBev Awards, our goal is to work with self-driven, tech-savvy people who are enthusiastic about developing game-changing products and solutions in an age-old industry.

We are proud to foster a work environment centered around the employee experience, which is evident in our recent certification as a Great Place to Work.

Now we’re looking for a “Customer Success Manager” to join our Customer Success at a leading disruptor in the bar tech landscape, as recognized by CB Insights.

Let’s spread the ‘Internet of Beer’ around the world together - with a deep care about our planet!

Here’s what you will be doing:

  • Engage with data and apply automation and shortcuts for the system
  • Identify common customer challenges and actively suggest better solutions; empathize with every aspect of the customer experience, putting customers’ needs first
  • Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams
  • Form relationships and educate the customer on new product introductions and features to drive optimal product use
  • Driven toward maximizing effectiveness of their organization in an effort to drive best-in-class customer experience for both contractor channel partner customers and consumers/end users
  • Develop a trusted relationship with customer representatives at all levels such that all activities are closely aligned with the customer’s business case and business strategy
  • Be in touch with technical teams, bar owners and bartenders
  • Able to learn all our hardware and software products

Desired Skills and Experiences: 

  • +3 years experience in related field
  • Enjoy working with data; pulling reports & data analysis to get the best insights to our customers; experience with data visualization is a plus
  • Experience with data/BI 
  • Analytical and critical thinker with ability to connect multiple people to assess and propose improvements to the business
  • Dynamic, highly articulate and enthusiastic
  • Self-motivated with a positive can-do attitude
  • Ability to effectively work under tight deadlines
  • Excellent verbal and written communication skills 
  • Ability to meet the needs of customers
  • Ability to recognize core issues and tackle any and all problems related to customer service
  • Excellent organizational and time management skills

Working at Pubinno:

  • Stock Option Program
  • Private Health Benefits
  • Extra Leave for Pawternity
  • Great environment with an amazing sky top terrace and unlimited beer 
  • We support your personal and professional developments
  • Chance to work with a unique global team

Cheers! 🍻